Returns + Exchanges – Prime Bazaar

Refund Policy

At Prime Bazar BD, customer satisfaction is very important to us. This Refund Policy explains the conditions under which refunds may be provided.

1. Eligibility for Refund

You may be eligible for a refund if:

You received a damaged or defective product
You received the wrong product
The product is missing parts

2. Non-Refundable Situations

Refunds will not be applicable if:

You change your mind after receiving the product
The product is used, damaged, or altered by the customer
The product was purchased on clearance or special discount (unless defective)

3. Return & Refund Process

You must inform us within 24–48 hours after receiving the product
Provide clear images or videos as proof
After verification, we will approve your refund or replacement

4. Refund Method

Online payments will be refunded via the original payment method
Cash on Delivery orders will be refunded via mobile banking (bKash/Nagad/Rocket)

5. Refund Time

Refunds are processed within 3–7 working days after approval

6. Shipping Charges

Delivery charges are non-refundable unless the mistake is from our side

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