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Support Center
FAQ’s
Shopping Information
Browse our products, select the item you want and click “Order Now”. Fill in your name, phone number and delivery address at checkout to confirm your order.
Yes. Cash on Delivery (COD) is available all over Bangladesh. Payment must be made in full at the time of delivery.
Delivery time may vary depending on your location. Delays may occur due to unforeseen circumstances.
Yes, delivery charges may apply depending on your location. All prices are listed in Bangladeshi Taka (BDT).
Payment Information
We accept Cash on Delivery (COD), Mobile Banking (bKash, Nagad, Rocket) and Online Payment (Debit/Credit Cards, if available).
For some products or locations, we may require partial or full advance payment via mobile banking. Orders will be confirmed only after receiving the payment.
Once payment is completed, you may receive a confirmation message or call. For mobile banking payments, you may need to provide a transaction ID.
Please contact your payment provider. We are not responsible for delays caused by payment gateways.
Order Returns
You may be eligible for a refund if you received a damaged or defective product, the wrong product, or a product with missing parts.
Inform us within 24–48 hours after receiving the product and provide clear images or videos as proof. After verification, we will approve your refund or replacement.
Online payments are refunded via the original payment method. Cash on Delivery orders are refunded via mobile banking (bKash/Nagad/Rocket). Refunds are processed within 3–7 working days after approval.
Refunds are not applicable if you change your mind after receiving the product, if the product is used, damaged or altered by the customer, or if it was purchased on clearance or special discount (unless defective). Delivery charges are non-refundable unless the mistake is from our side.